Refund & Cancellation Policy

Cancellation charges

What “boarding time” means

Boarding time is the reporting time shown on the package page and in your booking confirmation. We count the time from the moment we receive your cancellation request.

The 8% charge covers payment gateway and booking costs that are not returned to us when a payment is refunded.

How to cancel

Send us a message on WhatsApp (or call or email us) with your name, the package, your travel date and the number of persons. We confirm the cancellation and your refund amount on the same chat.

When you get your money back

• We start your refund as soon as your cancellation is confirmed.
• The money goes back to the same UPI ID, card or bank account you paid from.
• UPI refunds usually arrive within minutes to a few hours.
• Card and net banking refunds can take 5–7 working days, depending on your bank.

If only some guests cancel

The same charges apply to the share of the guests who cancel. The rest of the booking stays as it is.

If we cancel or change your trip

Boat trips depend on weather, tide and safety conditions. If we or the boat operator have to cancel your trip, because of bad weather, a problem with the boat, or an order from the government or port authorities, you get a 100% refund, or you can move to another date at no extra cost.

If the trip runs as planned but you decide not to go (for example because of light rain), the normal cancellation charges above apply.

Changing your date

Would you rather change the date than cancel? Message us before boarding time and we will do our best to move your booking, subject to availability.